MCS offers Worldwide Support of communication systems and networks operations for both legacy, and current technology infrastructures with the focus to provide prompt resolution of customer network malfunctions and routine preventive maintenance of equipment. The MCS Maintenance Team is staffed with qualified support engineers & technicians to provide services on a 24 hours a day, 7 days a week, 365 days a year basis. These services include the ability to locally interrogate equipment, diagnose faults and replace hardware as required to provide optimal service.

 

Maintenance activities are coordinated and tracked by the MCS Technical Call Desk which promptly initiates the standard service procedures when an incident or problem call is received. A Full-Option Maintenance Contract with MCS encompasses telephonic assistance, remote problem diagnosis, and provides on-site intervention for technical problems that cannot be resolved remotely. Also, MCS assumes responsibility for end-to-end incident management, notification, escalation, resolution and follow-up.